1. Apex's business philosophy: "Quality stems from professionalism, and service lies in fulfillment".
2. All products will be covered by our company's warranty within one year if they do not have any non-human-caused issues. For those caused by human factors, free on-site repair will be provided. Under normal storage, transportation, maintenance, and usage conditions of the customers, if the product cannot be used normally due to manufacturing quality issues, three guarantees (warranty, return, replacement) services will be offered.
3. According to the customer's needs or the agreement, timely provide spare parts, components, installation, commissioning, and maintenance services, as well as technical training for the relevant personnel of the customers.
4. Prioritize problem-solving; on-site service can be provided within 12 hours in the East China region. For other regions on the mainland, service can be reached within 24 hours. For regions outside the mainland, efforts will be made to arrive at the site as soon as possible depending on the situation.
5. Provide necessary technical specification documents and product qualification certificates for the factory products.
6. For large-scale projects, production, testing, and inspection will be organized in accordance with the requirements of the bidding documents, and the project will be coordinated with the customer's on-site acceptance. All products will be strictly organized for raw material and component procurement, product production, quality control, and inspection in accordance with the ISO9001 standard.
7. We welcome any valuable opinions and suggestions regarding our products and services. Your opinions and suggestions are our precious wealth.
During the use of the product by the customer, if they encounter any problems with the product not functioning properly, they can immediately consult the after-sales service department of the marketing center and provide detailed information about the model, specification, usage environment, fault situation, purchase date and service requirements of the product they are using.
After the after-sales service department offers a handling suggestion, if the problem still cannot be resolved, they will decide to send someone or handle it themselves.
Email for opinions, suggestions and complaints: sales@apex-actuation.com. We will give you a satisfactory reply as soon as possible!
